German speaking L2 support engineer [15h Left]

Job Title : Remote Technical Support Engineer (German Speaking)

Location : Remote (Working hours : German Business Hours – 8 AM to 5 PM CET / 11 : 30 AM to 8 : 30 PM IST)

Experience : 2-3 Years

Work Mode : Full time

• Job Description -
• C1-level proficiency in German (spoken and written).
• Good Business English skills (spoken and written).
• 2-3 years of experience in Remote technical support roles (L1 / L2 preferred).
• Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
• Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
• Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.).
• Excellent interpersonal and customer service skills; ability to communicate technical information to non-technical users.
• Strong problem-solving skills and the ability to work independently and as part of a distributed team.
• Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage
• MSA / SOW Status : Confirm whether the Master Service Agreement & Statement of Work has been signed with the customer
• MSA Signed
• Complete Site Address
• We will share it shortly
• Service Hours / Shift Timings

German Business hours ( 8 Am to 5 PM -CET) ( 11 : 30 AM to 8 : 30 PM IST)