Desktop Support

Summary :

As an IT Customer Service Representative, you will manage delivery for IT production systems and services. Drive incident, issue, and outage management, investigation, and restoration. Your day will involve ensuring seamless IT operations and resolving technical issues efficiently.

Roles & Responsibilities :

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Provide timely and effective customer support for IT-related issues.
• Troubleshoot and resolve technical problems reported by end-users.
• Document and track all reported issues and resolutions.
• Collaborate with cross-functional teams to address complex technical challenges.
• Contribute to the continuous improvement of IT service delivery processes.
• Assist in the implementation of IT projects and initiatives.

Professional & Technical Skills :

Additional Information :