Area Sales Business Manager - MEAL

Company :

Mahindra Electric Automobile Limited Responsibilities & Key Deliverables Delivering Sales (volume and market share) and customer satisfaction for respective region 1. Sales : Driving Volume & Market Share - Demand Generation & Overseeing market wise dealer performance to drive volume & market share. CX - Ensuring CX at every customer touch point - Pre-sales and Sales. Showroom and Digital Customer journey. Billing - Order availability to ensure timely billing. Ensuring timely billing of desired vehicle. Retail - ETBR handling Activation plan - Enquiry generation, market coverage Hyperlocal digital Dealer initiatives - Driving end to end special initiatives at the ground level, alongside any special schemes / incentives Market activations Ensuring Infrastructure Readiness 2. Service : Customer Experience - Ensuring overseeing across Intello / dashboards / feedback from field respective teams on customer experience and taking corrective actions Process Adherence - Overseeing adherence across assigned dealerships Tools and Equipment - Ensuring Dealership tools and equipment availability Manpower - Ensuring Exclusive RM adequacy and training. Spare parts & Warranty Management 3. Ensure proper coordination across Charging teams Experience 5-8 years Industry Preferred Auto, EV (PV / 2w / 3w), auto components, allied industries | 2-4 years in sales and atleast 1 year in service / customer experience Qualifications B.E. / B.Tech, MBA preferred General Requirements