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Workforce Services Operations Coordinator

Workforce Services Operations Coordinator

AstreyaPrayagraj(Allahabad), IN
4 days ago
Job description

The Workforce Services Operations Coordinator will be the central point of contact for a key client partnership at Astreya. This person will work closely with the client’s internal vendor management team to ensure onboarding & offboarding success as well as managing communication & change management initiatives between the VMO and Astreya’s Delivery organization. This high-visibility role plays a critical part to the overall success of our client partnership. Strong business acumen, communication skills, and follow-through are essential.

Core Duties

  • Coordinate with Astreya’s HR Onboarding & Service Delivery Teams to ensure proper provisioning of new hires & off-boarding of personnel
  • Work with Astreya and client IT organizations to liaise with any equipment and / or access issues
  • Partner with Service Delivery teams to ensure titles, locations, access, and work packages are up-to-date in customer’s VMS
  • Work closely with Delivery leaders on process changes and communication efforts to ensure VMS and internal compliance is maintained
  • Other duties as assigned by Astreya’s Delivery organization

Skills & Competencies

  • Prior experience with VMS platforms, specifically Fieldglass
  • Manager Service Provider (MSP) and staffing industry prior work experience required
  • Experience managing vendor relationships including performance monitoring via KPIs / SLA
  • Experience working in IT / technical staffing including technical recruiting is a plus
  • Strong analytical skills
  • Strong organizational skills and meticulous attention to detail
  • Strong proficiency with Google Workspace (Gmail, Sheets, Docs, Slides)
  • Excellent communication and interpersonal skills for collaborating with stakeholders
  • Ability to deal effectively with vendors, candidates, and hiring managers at all levels
  • Excellent troubleshooting and problem-solving skills
  • Ability to multi-task and function in a fast-paced, team-oriented environment

    • Education & Experience

  • Bachelor’s degree from an accredited university
  • Familiarity with contingent workforce management, staffing company operations, and / or human resources in a hiring and onboarding capacity required
  • Previous experience in an administrative role, with a focus on process management
  • Prior work experience in the contingent workforce industry, including internally managed PMO, MSP, EOR, AOR, or staffing company
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    Service Coordinator • Prayagraj(Allahabad), IN