System Network Administrator

Company Description

Graftronics specializes in Managed Detection & Response (MDR) and advanced cybersecurity solutions to help businesses stay ahead of cyber threats. With over 35 years of IT expertise, Graftronics delivers seamless, scalable, and future-proof security solutions. The company offers services such as MDR, Sophos Cybersecurity Solutions, Network & Cloud Security, Compliance-Ready Security, and Seamless IT Security Integration.

Role Description

• Provide on-site technical support to clients, addressing hardware, software, and network-related issues in a timely and efficient manner.
• Diagnose and troubleshoot complex technical problems, utilizing logical reasoning, technical documentation, and available resources.
• Install, configure, and maintain hardware components such as servers, workstations, peripherals, and specialized equipment.
• Install, configure, and troubleshoot Server operating systems (Windows, Linux), applications, and proprietary software.
• Install, configure, and troubleshoot Backup Software & NAS / SAN ( HPE / SYNOLOGY / ACRONIS)
• Install, configure, and troubleshoot Firewall (SOPHOS / FORTINET / SONICWALL).
• Perform system upgrades, patches, and security updates as required.
• Diagnose and resolve network connectivity issues, including LAN, WAN, and wireless networks.
• Provide clear and concise technical guidance and training to clients on the use and maintenance of our products and services.
• Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in a detailed and accurate manner.
• Escalate complex issues to internal support teams when necessary, ensuring clear communication and follow-through.
• Maintain a high level of client satisfaction through professional demeanor, effective communication, and timely resolution of issues.
• Stay up-to-date with the latest hardware and software technologies relevant to our product offerings.
• Manage and maintain a personal inventory of necessary tools, equipment, and spare parts.
• Adhere to all company policies, procedures, and service level agreements (SLAs).
• Occasionally participate in pre-sales technical discussions and site surveys.

Qualifications

Preferred Skills :