Product Specialist (Forward Deployed)

At SentiSum, we’re building the AI-native

Voice Of Customer platform,

helping top consumer brands understand why customers churn and what to do about it. We turn noisy support tickets, reviews, chats, and surveys into clear retention signals.

We’re looking for a

Product Specialist

to sit at the intersection of product, customers, and AI. Your job is to make sure customers not only onboard successfully, but also

adopt and get real value

from our platform. You’ll configure our AI, insight reports, and craft prompts that unlock insights.

What you’ll do

Lead customer onboarding : configure datasets, platform, and workflows for fast time-to-value

Drive adoption : ensure customers use the product deeply and see measurable impact

Become an expert in

AI prompt engineering,

designing and refining prompts to deliver accurate, actionable insights

Partner with Customer Success and Product to translate customer needs into product improvements

Champion simplicity : make advanced AI features intuitive and useful for non-technical users

What we’re looking for

3–6 years in a

customer-facing product role

(Solutions, or Product Specialist) at a SaaS or AI-driven company

Hands-on experience with

AI tools and prompt engineering

(configuring LLMs, fine-tuning prompts, or similar applied AI work)

Background in

onboarding, adoption, or solution setup

and driving usage and measurable impact

Comfortable working with data and product configuration (no heavy coding required, but technical curiosity essential)

Bonus : Startup experience where you’ve worn multiple hats and moved fast to deliver customer value

Competitive Fixed Salary + bonus + ESOPs