SITA - Lead Life Cycle Engineer / Expert / Specialist

Description : WELCOME TO SITA.

At SITA, we keep airports moving, airlines flying smoothly, and borders open.

Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients.

Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork.

We dont just move the world forwardwere proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations.

Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?.

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM :

This is an exciting opportunity to become an integral part of the SITA GNCC team.

The role is an L3 / Expert / SME role, responsible for building and deploying the service configuration including operational fault management for SITA SDWAN managed solutions, The ideal candidate will be responsible for configuring and troubleshooting LAN, WAN and SD-WAN, solutions to resolve our customers' technical issues.

The candidate will support the customer by acting as the liaison between the customer and other internal teams.

The ability to work in a complex networking environment is also preferred.

WHAT YOU WILL DO :

• Responsible for the design, implementation, configuration, and support of SD-WAN Underlay and Overlay.
• Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.
• Precipitating in the planning, deployment and delivery of network-related projects including the elements of global SD-WAN deployment.
• Oversee the SD-WAN managed service for customers, ensuring that configurations are optimized.
• Schedule updates for customer services.
• Participate in meetings and reviews with customers, providing reports on the performance and projects.
• Manage customers configurations and execute changes or developments in their network or applications.
• Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.
• Handle customers technical enquiries as well as service-related enquiries.
• Provide insights and recommendations regarding customers networks and their optimization.
• Support knowledge sharing and training, both internally and with customer teams.
• Design and Deployment of the SD-WAN Versa (preferred) & Versa and WAN optimization technologies for efficient delivery of the application data across LAN and WAN.
• Articulating the benefits of SITA SD-WAN solution to clients.
• Day to Day configuration, management, and operations of firewalls, load balancers, SD-WAN architectures, and WAN automation technologies.
• Providing technical demonstrations and use cases of the system.
• Gather information and configure different templates available in Versa SD-WAN, create Device Groups and Devices, and then onboard devices using the main provisioning and onboarding methods.
• Accountable for the technical areas of proposals submitted to SITA customers (Tier 3, Tier 4).
• Build customer service configuration as per customer service request form for SDWAN overlay.
• Support the Project Manager and / or Customer Success Specialist with the coordination of the final delivery / migration steps.
• Define, and conduct the service acceptance tests.
• Chair the service activation / migration conference and drive network change guideline / migration runbook and provide the service acceptance report.

WHO ARE YOU :

KNOWLEDGE & SKILLS :

Tech Stack :

WHAT WE OFFER :

We're all about diversity.

We operate in 200 countries and speak 60 different languages and cultures.

We're really proud of our inclusive environment.

Our offices are comfortable and fun places to work, and we make sure you get to work from home too.

Find out what it's like to join our team and take a step closer to your best life ever.

We also offer Champion Health a personalized platform that supports a range of wellbeing needs.

SITA is an Equal Opportunity Employer.

We value a diverse workforce.

In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self-identify in the application process.

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