Program Manager-Relationship Banking

Role / Job Title :  Program Manager - Relationship Banking

Function / Department :  Retail Liabilities

Job Purpose :

Responsible for improving RB KPIs (# customers, activation, engagement, cross-sell, groups

Roles & Responsibilities :

• Responsible for improving RB KPIs (# customers, activation, engagement, cross-sell, groups
• Responsible for ensuring a seamless customer experience at all touchpoints by coordinating with various stakeholders
• Understanding data and driving initiatives for performance improvement-
• Design and operationalise the Engagement plan for affluent customers
• Driving Relationship Banking campaigns
• Responsible for ensuring a seamless customer experience at all touchpoints by coordinating with various stakeholders
• To drive premium servicing and quick resolution for all Program customers (IND + Non IND)
• Collaborate with Optimus team to create premium in-app experience, with HPE / Ops / IT teams to drive program branding in all communication) as well as setting up on-ground processes for customer onboarding and availing of benefits
• Coordination with SFDC for process builds or workbench changes
• Coordination with channel teams for RM led processes

Education Qualification

Graduate : Any / Maths Graduate

Experience :

2-5 years of work experience