Front Desk Representative

Responsibilities :

The Front Desk Admin Executive is the first point of contact for the company and plays a vital role in creating a positive and secure impression. This role contributes to the company's operational efficiency and information security objectives by managing physical access, visitor data, and assets in a structured and secure manner. The incumbent shall :

• Visitor & Access Management :
• Greet and welcome walk-in interviews, guests, and clients with a positive, professional demeanour.
• Maintain accurate and up-to-date digital records of all visitors, including the purpose of their visit.
• Manage the visitor management system / app, including issuing visitor badges and ensuring all check-in / check-out protocols are followed.
• Handle general inquiries via telephone and email promptly and professionally.
• Coordinate client visits, including sending pre-visit information and providing real-time updates to internal stakeholders.
• Arrange and serve tea, coffee, water, etc., for visitors and clients as required.
• Asset & Facility Security :
• Manage the inward and outward register of couriers, documents, and other materials.
• Handle visitors' assets securely, which involves tagging them upon receipt, issuing and receiving items, and maintaining a proper log to ensure their safe return.
• Assist in Locker Management, ensuring secure allocation and tracking.
• Contribute to information security by ensuring unauthorized persons are not granted access to secure areas and that all visitors are accounted for.
• Administrative Support :
• Assist in coordinating and booking travel arrangements for employees as required.
• Maintain daily facility checklists (e.g., pantry supplies, cleanliness) to ensure a well-functioning workplace.
• Support in tracking AMC (Annual Maintenance Contract) renewals for office equipment and facilities.
• Perform other clerical duties as assigned, such as data entry, filing, and photocopying.

Job Requirements :

Education : Bachelor’s Degree (Any discipline) or currently pursuing graduation.

Experience : Fresher / Internship (6 months). Prior exposure to front office or administrative work is an advantage.

Skills :

Authority :

(Authorities given to staff with this role)