Travel Consultant Senior Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant youll join our highly skilled remote team providing outstanding service to our corporate business clients. Were most proud of our warm and inclusive culture innovation in the travel tech space internal promotions and career advancement opportunities. Most of our Traveler Care leadership started in this role and you can find us in almost every other department at Amex GBT.

What Youll Do

Advise and arrange travel for corporate business customers (both individuals and groups)

Conduct analysis and research on travel options and pro-actively anticipate traveler needs to sell additional services

Arrange and book domestic and international business travel in a variety of complexity for air road rail and accommodations

Use various Global Distribution Systems (GDSs) including Sabre Apollo Galileo and Amadeus. Training may be provided

Ensure compliance to customers agreed travel policy service provider policies and regulatory requirements

Use positive telephone service techniques and act on special customer requests

Collaborate within your team to coach mentor and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Were Looking For

Passion for excellence in client service including proactive anticipation of needs

Native GDS expertise (Sabre is preferred)

Professional communication (written and verbal)

Attention to detail

Act with integrity and look after personal traveler information

Possess a strong understanding of the travel industry (background in business travel leisure travel or airline reservation)

Resolving customer issues quickly and independently / with supplier

Teamwork and openness to feedback

This role caters to APAC Market and works from Monday to Friday on a Hybrid Model (3 days from the office in Goregaon and 2 days work from home)

Consultant should be flexible to work in shift schedule as per business requirement 3 AM - 12 PM / 6 AM - 3PM / 9 AM - 6 PM

Location

Mumbai India

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family .

Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience :

Senior IC

Key Skills

Active Directory Administration,Advertising Management,Hair And Beauty,Biotechnology,Corporate Finance,ABAP

Employment Type : Full-Time

Experience : years

Vacancy : 1