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Manager EXL / M / 1130647

Manager EXL / M / 1130647

exlnoida - centre 59, noida, india
30+ days ago
Job description

Job Description

Objectives of this role

  • Maintain constant communication with team leaders & staff, and customer to ensure proper operations of the company
  • Develop, implement, and maintain quality assurance protocols
  • Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
  • Ensure that operational activities remain on time and within budget
  • Track staffing requirements, hiring new employees as needed
  • Oversee accounts payable activities and drive process improvement

Responsibilities

  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
  • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Partner with cross-functional teams to improve proprietary tools and systems
  • Work closely with legal and safety departments to ensure that activities remain compliant