Retention Manager

Role Overview :

Neo Group is seeking an experienced Retention Manager to lead and scale our user retention

strategy. In this role, you will design targeted initiatives that strengthen customer loyalty, reduce churn,

and elevate engagement across the Neo ecosystem. If you excel at building data-driven retention

programs, automating lifecycle journeys, and understanding investor behavior in the Indian capital

markets, this opportunity gives you the runway to build a best-in-class retention engine.

Key Responsibilities :

1. Retention Strategy & Execution

• Architect end-to-end user journeys to reduce funnel drop-offs and improve lifecycle engagement.
• Define segmentation, campaign logic, and KPIs such as churn rate, repeat engagement, and LTV.
• Drive retention, re-engagement, and loyalty programs, continuously iterating based on insights and performance.

2. Notification & Communication Management

satisfaction.

3. Marketing Automation & Tools

predictive analytics.

4. Cross-Functional Collaboration

data-backed retention strategies.

What You’ll Need :

in fintech; strong preference for broking experience.

What You Can Expect at Neo :

management.