GBS Consulting-Director

Job Title : Director : GBS

Location : Gurgaon, Bangalore, Mumbai, HYD

Travel Requirement : Up to 50 PERCENT (Domestic & International)

Experience Required : Minimum 15 years total, with 68 years specifically in GBS / GCC / SSOA-related roles

Role Overview :

We are seeking a dynamic Director to join our Shared Services Outsourcing Advisory (SSOA) team. This role is ideal for professionals with deep experience in Global Business Services (GBS), Global Capability Centers (GCCs), and business transformation initiatives across multiple functions (Finance, HR, Supply Chain, etc.). You will lead advisory engagements, design operating models, guide teams, and engage with senior client stakeholders to drive value realization through shared services and outsourcing strategies.

Key Responsibilities :

• Lead and deliver advisory projects focused on GBS / GCC setup, transformation, and optimization
• Design and roll out operating models, including organization structure, governance, process frameworks, and location strategy
• Conduct opportunity assessments and value realization analysis for shared services / outsourcing initiatives
• Drive process documentation including Process Maps, RACIs, SLAs, and conduct time & motion studies, workload, and manpower assessments
• Facilitate client workshops and discussions with senior stakeholders across business units
• Mentor and coach project team members and manage project timelines, deliverables, and economics
• Support business development, proposal creation, and presales for shared services and transformation projects
• Maintain a strong understanding of technology enablers and emerging trends in digital transformation (e.g., process mining, automation) relevant to SSOA
• Build strong relationships with international clients across multiple industries

Technical Skills & Expertise :

Soft Skills :

Ideal Candidate Background : note to Recruiter

Keywords :

SSOA, GBS Strategy, GCC, Shared Services, Outsourcing Advisory, Operating Model Design, Business Transformation, Process Reengineering, Digital Transformation, Transitions, Business Services, Presales, Value Realization, Business Development, Transformation Consulting, International Clients, Captives, KPO / BPO Companies where such roles exist : Big 4, BPO / KPO companies (Genpact / Accenture operations / WNS / Cognizant / Infosys / TCS etc.), Boutique consulting firms, Captives of large Indian or multinational conglomerates, and Internal Strategy & Operations / Transformation roles in companies with revenue >

3000 Cr.