Global Billing Operations - Manager

Job Title : Manager - Billing

Reports To : Assistant Vice President - Billing

Department : Global Billing Operations

Job Summary :

The Billing Manager is responsible for day-to-day execution of billing operations across clients, ensuring invoicing accuracy, compliance with contractual and regulatory requirements, and process efficiency. This role also contributes to transformation initiatives, including migration to the end-state billing platform and operational automation.

Key Responsibilities :

Operational Delivery :

• Oversee accurate and timely generation and validation of invoices in accordance with client SLAs and regulatory requirements.
• Drive operational adherence to controls, audits, and reconciliation processes.
• Monitor and reduce invoicing errors, discrepancies, and rework.
• Contribute to the implementation of automation tools and new billing platforms.

Performance & Transformation KPIs :

Communication & Stakeholder Coordination :

Team Leadership & Governance :

Qualifications :

About State Street

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