Talent.com
Team Lead

Team Lead

The HIRDagra, uttar pradesh, in
7 hours ago
Job description

Team Lead – Customer Support (International Voice Process)

Location : Airoli,Navi Mumbai

Salary : Upto 8 LPA

Shift : Night Shift (US Process)

Work Mode : Work from Office

Experience : Minimum 2+ Years (Customer Support – International Voice Process)

Key Responsibilities :

  • Lead and manage a team of 20+ associates in International Voice Support (Inbound & Outbound).
  • Ensure adherence to key metrics including AHT, CSAT, FCR , and Quality SLAs .
  • Conduct regular performance reviews, coaching, and feedback sessions to drive productivity.
  • Analyze daily / weekly reports to identify trends and improvement opportunities.
  • Manage escalations efficiently while maintaining customer satisfaction at the core.
  • Collaborate with cross-functional teams (Quality, Training, WFM) to enhance process efficiency.
  • Ensure 100% compliance with company policies, attendance, and shift rosters.

Required Skills & Experience :

  • Minimum 2 + years of experience in Customer Support – International Voice Process .
  • Proven experience handling Inbound and Outbound Voice Operations .
  • Strong exposure to contact center metrics – AHT, CSAT, Attrition, and Quality.
  • Demonstrated ability to lead large teams (20+) in a fast-paced BPO / Customer Service setup.
  • Excellent communication (verbal & written) and interpersonal skills.
  • Hands-on experience in performance management, coaching, and RCA (Root Cause Analysis) .
  • Proficiency in CRM tools (Salesforce, MS Office 365) and reporting dashboards.
  • Should be comfortable with night shifts and immediate joiners will be preferred.
    • Create a job alert for this search

    Team Lead • agra, uttar pradesh, in

    Related jobs
    • Promoted
    Full Stack Lead

    Full Stack Lead

    IDfyagra, uttar pradesh, in
    IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech.We’re solving trust challenges, making compliance easy, fraud detection smarter, and onboardi...Show moreLast updated: 4 days ago
    • Promoted
    Sales Team Lead

    Sales Team Lead

    Medivant Healthcareagra, uttar pradesh, in
    Medivant Healthcare is a fast-growing pharmaceutical manufacturing company with a focus on providing high-quality, affordable healthcare solutions. We are looking for an experienced.Lead and supervi...Show moreLast updated: 6 days ago
    • Promoted
    Recruitment Team Lead

    Recruitment Team Lead

    ExasoftAgra, Uttar Pradesh, India
    Recruitment Team Lead Responsibilities : Review and assess CVs and candidate applications against job specifications.Assess the CVs shared by recruiters, and shortlist qualified candidates to be s...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Technical Lead

    Technical Lead

    NarwalAgra, Uttar Pradesh, India
    About Us : Narwal, with its Global Delivery Model, strategically expands its reach across North America, the United Kingdom, and an offshore development centre in India. Delivery cutting edge AI, Dat...Show moreLast updated: 3 hours ago
    • Promoted
    APAC AWS Alliance Lead

    APAC AWS Alliance Lead

    SoftwareOneAgra, IN
    SoftwareOne focuses on developing and strengthening strategic alliances with AWS and other relevant ISV partners.This position requires establishing and maintaining strong relationships with key st...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Oracle Team Lead

    Oracle Team Lead

    Tata Consultancy Servicesagra, uttar pradesh, in
    Experience : 7-12 years experience.Apply only if you are available on Saturday(15th Nov) for face to face interview.Expert Troubleshooting & Resolution : Act as the final escalation point (L3 / L4) for...Show moreLast updated: 7 hours ago
    • Promoted
    Salesforce Team Lead

    Salesforce Team Lead

    Digetful Innovations Private Limitedagra, uttar pradesh, in
    Digetful is a forward-thinking software company specializing in automating.ICT Value-Added Resellers (VARs).The company provides innovative cloud-based solutions that streamline.Digetful empowers o...Show moreLast updated: 5 days ago
    • Promoted
    .NET Full Stack Team Lead - Contract

    .NET Full Stack Team Lead - Contract

    Gravity Infosolutions, Inc.agra, uttar pradesh, in
    Work Timings : 2 PM – 11 PM (IST).Develop and integrate software components per design and functional requirements.Conduct unit testing, documentation, and peer code reviews.Collaborate with project...Show moreLast updated: 1 day ago
    • Promoted
    Delivery Lead

    Delivery Lead

    RapidBrainsAgra, IN
    Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee. Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 26 days ago
    • Promoted
    Team Lead

    Team Lead

    Zensar TechnologiesAgra, IN
    ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show moreLast updated: 3 days ago
    • Promoted
    Team Lead

    Team Lead

    Valkyrie People ConsultingAgra, IN
    Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process ou...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Java Team Lead

    Java Team Lead

    Antal InternationalAgra, Uttar Pradesh, India
    Software Lead – Java Lead Desired Candidate Profile Experience : Prior experience of 8-10 years Education : Bachelor’s Degree, MBA, MS, M. Tech, MCA (Computer Science / IT) Certification : Product Ma...Show moreLast updated: 2 hours ago
    • Promoted
    • New!
    Team Lead

    Team Lead

    Randstad Enterpriseagra, uttar pradesh, in
    As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations.Our int...Show moreLast updated: 6 hours ago
    • Promoted
    Team Lead -Power Bi

    Team Lead -Power Bi

    Programmers.ioagra, India
    Shift Timings : Should be able to work until 10 : 30 PM IST.Location : PAN INDIA Remote, Work from Home.Experience Required : 7 - 15 Years. Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...Show moreLast updated: 5 days ago
    • Promoted
    Technical Lead

    Technical Lead

    Hayagreeva Consulting Private LimitedAgra, IN
    AEM Forms with 5+ years experience.Send your profiles and references to sai.Show moreLast updated: 25 days ago
    • Promoted
    Oracle Cloud EPM Technical Lead - ARCS

    Oracle Cloud EPM Technical Lead - ARCS

    Hiresquad ResourcesAgra, IN
    Hiring for Oracle EPM Cloud Technical Consultant- ARCS.Looking for Immediate joiners or candidates with lesser notice Period. Mail your cv at simmi@hiresquad.This position is responsible for overall...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Team Lead - Business

    Team Lead - Business

    Dezervagra, uttar pradesh, in
    Dezerv is a house of investing solutions for high-net-worth and affluent Indians.Dezerv is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor. They have led successful wealth manag...Show moreLast updated: 7 hours ago
    • Promoted
    Technology Lead

    Technology Lead

    WPPAgra, IN
    WPP OPEN is WPP's proprietary, AI-powered operating system designed to connect our people, data, and technology to deliver integrated, creative, and effective solutions for our clients.It is a stra...Show moreLast updated: 30+ days ago