Job Summary :

We are searching for a polite, professional Collections' Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Collection's Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Collections' Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities :

• Answer inbound calls and greet customers with energy and enthusiasm.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Mininum Qualifications and Skills :