Client Technical Onboarding - Associate

Join JPMorgan Chase as a Technical Implementation Specialist and play a pivotal role in Commercial Banking client onboarding. Collaborate with a global team to deliver innovative Treasury Services solutions and ensure a smooth client experience. Be part of a supportive culture that values excellence, inclusion, and your professional growth.

Job Summary

As a Technical Implementation Associate within the Commercial Banking Client Onboarding team, you will manage end-to-end Treasury Services implementations for clients. You will coordinate with internal partners and clients to deliver tailored solutions and ensure a seamless onboarding experience. Your role is essential in driving client satisfaction and supporting the strategic goals of Commercial Banking

Job Responsibilities :

• Serve as primary point of contact for technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and / or Global Treasury Services implementations with Commercial Banking clients.
• Deliver Host-to-Host, and / or Host-to-Host Online and / or API Implementations for Commercial Banking clients which utilize SWIFT, and / or ISO XML, and / or Bank file and message formats.
• Be responsible primarily for regional client technical onboardings, with the aim to covermulti-entity, multi-jurisdictionproduct & service implementations.
• Manage client and internal partner expectations by establishing realistic timelines, deliverables and dependencies with the goal to achieve deal pipeline discipline andensuring that all customer expectations are met.
• Use project management tools to drive the successful project outcomes, communicate status updates and document project scope, testing and systems setup, prioritizing tasks, resources and stakeholders across time zones.
• Maintain project documentation to meet quality assurance or quality control standards and in compliance with regulatory requirements.
• Empower for escalations when support is needed to remove obstacles to success.
• Be able to identify gaps in the client onboarding journey where we can do better, suggest options for a solution, and execute continuous improvement towardsclient excellence.

Required qualifications, capabilities and skills

Preferred qualifications, capabilities and skills :

Skills Required

Api, Json, Swift