Service Desk Analyst

Service Desk Analyst

Location : Bangalore (Hybrid Work Model)

Experience - 4+ Years

About the Role :

We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams.

Key Responsibilities :

• To provide a channel for users to request and receive standard services, via email, phone and self service, in all supported languages that you are competent in.
• To maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLAs.
• To take ownership of user’s incidents and requests and be proactive when dealing with these.
• Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.
• Chase other analysts / the customer for updates on open incidents / requests and regularly update the user on progress.

Requirements :

Good To have skills :

What We Offer :

About Potentiam :

Founded in 2016 , Potentiam helps global businesses scale efficiently through offshoring services , connecting them with top talent in technology, product development, and digital transformation. We are headquartered in the UK , with additional offices in Brazil, South Africa, Romania, and India (Bangalore & Hyderabad) . Join us to work on challenging projects in a collaborative, innovative environment where your ideas and skills make a difference.

Feel free to reach out to us India.jobs@potentiam.co.uk and visit www.potentiam.co.uk