IT Service Manager

Hello eager tech expert!

To create a better future, you need to think outside the box. That's why we at Siemens need innovators who aren't afraid to push boundaries to join our diverse team of tech gurus. Got what it takes Then help us create a lasting, positive impact!

The IT Service Manager for Dun & Bradstreet is responsible for overseeing and managing the delivery of D&B service within Siemens. This role ensures that the service is aligned with business needs, delivered efficiently, and continuously improved to meet evolving demands.

You'll break new ground by :

• Service Strategy Development : Create and implement IT service strategies specifically for Dun & Bradstreet data that align with business objectives.
• Service Delivery Management : Oversee the design, implementation, and delivery of IT services related to Dun & Bradstreet data, ensuring high quality and efficiency.
• Incident and Problem Management : Manage and resolve IT service issues related to Dun & Bradstreet data to minimize downtime and impact on business operations.
• Performance Monitoring : Monitor and analyse the performance of IT services handling Dun & Bradstreet data, implementing improvements as needed.
• Vendor Management : Develop and maintain relationships with Dun & Bradstreet, supporting with contract management and negotiation.
• Compliance and Security : Ensure IT services comply with relevant standards, policies, and security protocols, particularly those related to data handling and privacy.
• Budget Management : Oversee the IT service budget, including hardware and software procurement for managing Dun & Bradstreet data.

You're excited to build on your existing expertise, including :

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

This role is based in Pune. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with an international team and working on global topics.

Skills Required

Incident And Problem Management, Problem-solving, Project Management, Service Delivery Management, Budget Management, Vendor Management, Performance Monitoring