Customer Onboarding Product Lead

Purpose :

The Enterprise Customer Onboarding & Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and Banker systems in the bank.

ECOM has a significant delivery roadmap to build these new capabilities, while the Domain is also rapidly evolving to manage and optimise BAU “services” and pursue next horizon opportunities aligned to the 3-year strategic plan.

The role will :

• Work closely with business stakeholders and SMEs to investigate and shape key initiatives to improve customer experience in relation to ECOM onboarding and customer profile management services. Create and champion a product / feature vision that is aligned to customer / banker needs and clearly articulates the ‘what’ and the ‘why’ of anything we do
• Elicit and breakdown needs / ideas into epics, features and / or user stories, and partner with business analysts to elaborate and document clear and detailed requirements and acceptance criteria that trace back to the business need(s) and align to the ECOM strategic roadmap;

in addition, define clear measures of success

in addition, the role will be cognisant of broader product applications across industry / market that may be of relevance to the solutions NAB introduces

Capabilities, Experience & Qualification Requirements :

Essential capabilities

Thinks broadly within defined strategies and policies to meet business needs. Adapts and determines new and innovative solutions. Clear thinking under pressure

Other capabilities

Experience

2+ years as a product owner, preferably in a large bank / finance-based business

Non essential

Understanding of AML / CTF and Sanctions regulatory frameworks highly regarded.

Qualification Requirements (Optional)