Field Service IT Engineer
TECEZEHyderabad, Republic Of India, IN19 days ago
Job descriptionGraduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering . ITIL v3 / v4 training mandatory; Excellent domain knowledge and technical orientation . Manage incidents and service requests through CRM tools (e.G., ServiceNow ). Ensure timely updates, resolution, and closure of tickets in compliance with SLA. Provide professional and prompt support to end users. Maintain high-quality interaction standards and ensure user satisfaction. Deliver premium technical support to executives and VIP users. Resolve issues efficiently while maintaining professionalism and discretion. Deliver a “ WOW ” experience for new joiners through seamless IT onboarding. Ensure Day 1 asset readiness , issuance, and IT orientation. Manage imaging, reimaging, media sanitization ( Kill Disk , Blanco ), QC, and labeling of IT assets. Ensure all devices are deployment-ready and meet corporate standards. Provide support for Laptops, Chromebooks, MacBooks, Desktops , and related peripherals. Handle installation, relocation, addition, or removal of IT hardware as needed. Offer first-level support for hardware, OS, and applications ( Windows & Mac OS ). Troubleshoot issues with printers, scanners, and other peripherals. Manage part replacements, unit replacements, re-imaging, and QC. Maintain compliance with asset management and redeployment procedures. Coordinate with OEMs and vendor partners for warranty claims and escalations. Track resolution timelines and ensure proper documentation. Provide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects. Collaborate with central teams for on-site physical support. Support IT transitions and new infrastructure setups at the site. Participate in project rollouts ensuring technical readiness and compliance. Conduct regular checks on training rooms , VC rooms , and DC hygiene . Maintain preventive maintenance logs and ensure periodic compliance. Manage IT asset lifecycle through HAM Pro – receipt, stacking, recording, issuance, return, redeployment, and disposal. Maintain accurate asset records with proper state tracking. Monitor SLA compliance and report key performance metrics. Ensure adherence to service quality standards and escalation protocols. Strong Customer Service and Problem-Solving attitude. Excellent communication skills in English and local language . Ability to work efficiently under tight timelines . Team-oriented, organized, and adaptable to dynamic environments.
Job Description – Smart Hands / IT Support Engineer L2 (Bangalore)
Position : Smart Hands / IT Support Engineer
Experience : 2 – 6 Years
Location : Hyderabad
Budget : 4-5.5 CTC
Employment Type : Full-Time, On-Site
- IMMIDIATE JOINERS
Qualification & Certifications
certification is an added advantage.
Key Responsibilities
1. Incident & Service Request (SR) Management
2. End User Experience Management
3. Executive Support & Experience Management
4. Onboarding Support
5. End Point Readiness
6. IMAC Support (Install, Move, Add, Change)
7. End Point Support (Remote and Deskside)
8. End Point Redeployment
9. Vendor Partner Liaisoning
10. Data Center (DC) & Telecom Activities Support
11. New Transitions & Infrastructure Projects
12. Scheduled Preventive Maintenance
13. IT Asset Management (HAM Pro)
14. Metrics & SLA Management
Soft Skills
Create a job alert for this search
Field Service Engineer • Hyderabad, Republic Of India, IN
Related jobs
- Promoted
Supervisor, IT Service Desk
Citrin Cooperman India LLPhyderabad, telangana, in The IT Service Desk Supervisor plays a critical leadership role in the daily operations of our global Service Desk.This position provides frontline oversight for a team of Tier 1 and Senior Agents ...Show moreLast updated: 27 days ago
- Promoted
Supervisor, It Service Desk
Citrin Cooperman India LLPHyderabad, Republic Of India, IN The IT Service Desk Supervisor plays a critical leadership role in the daily operations of our global Service Desk.This position provides frontline oversight for a team of Tier 1 and Senior Agents ...Show moreLast updated: 27 days ago
- Promoted
Field Service Application engineer
ConfidentialHyderabad / Secunderabad, Telangana, India Provides technical & application services & support to Agilent customers.This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Ag...Show moreLast updated: 10 days ago
- Promoted
Field Service Engineer
ABBHyderabad, Telangana, India This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At ABB, we help indu...Show moreLast updated: 8 days ago
- Promoted
Field Service Engineer
ConfidentialHyderabad / Secunderabad, Telangana, India At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing.Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solution...Show moreLast updated: 30+ days ago
- Promoted
Service Engineer
ConfidentialHyderabad / Secunderabad, Telangana, India Job Roles And Responsibilities.Efficiently review loss reported and documents submitted based on details available in claim HUB / photos / video / physical inspection .
Review, reconcile, and negotiate...Show moreLast updated: 30+ days ago
- Promoted
Service Operations Engineer
ConfidentialHyderabad / Secunderabad, Telangana The Service Operations Engineer is responsible for monitoring, maintaining, and supporting IT services and infrastructure to ensure high availability and performance.
This role acts as the first lin...Show moreLast updated: 30+ days ago
- Promoted
- New!
IT- Senior Engineer– MDG-D&IT DATA
InfoSpeed Services, Inc.hyderabad, telangana, in We have an urgent requirement for.IT- Senior Engineer– MDG-D&IT DATA.Show moreLast updated: 14 hours ago
- Promoted
Application Engineer, Customer Service Industry Applications
ConfidentialHyderabad / Secunderabad, Telangana, India Pega is changing the way the world builds software.Pega Blueprint is an innovative platform introduced by Pegasystems, designed to revolutionize the application development process by emphasizing a...Show moreLast updated: 30+ days ago
- Promoted
IT Service Desk Engineer (Asset Engineer)
Hitachi DigitalHyderabad, Telangana, India This job is with Hitachi Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Our Comp...Show moreLast updated: 15 days ago
- Promoted
Techdome - IT Support Engineer - Firewall Management
TechdomeHyderabad About Techdome : At Techdome, we are dedicated to delivering innovative technology solutions and fostering a culture of collaboration and g...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Delivery Manager — IT Infrastructure Services
TECEZEhyderabad, telangana, in Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 14 hours ago
- Promoted
Manager, It Service Desk
Citrin Cooperman India LLPHyderabad, Republic Of India, IN The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk.
This role oversees all Service Desk Supervisors and frontline sta...Show moreLast updated: 27 days ago
- Promoted
- New!
It- Senior Engineer– Mdg-D&It Data
InfoSpeed Services, Inc.Hyderabad, Republic Of India, IN We have an urgent requirement for.IT- Senior Engineer– MDG-D&IT DATA.Show moreLast updated: 3 hours ago
- Promoted
Manager, IT Service Desk
Citrin Cooperman India LLPhyderabad, telangana, in The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk.
This role oversees all Service Desk Supervisors and frontline sta...Show moreLast updated: 27 days ago
- Promoted
IT Service Desk Engineer (Asset Engineer)
Hitachi Digital ServicesHyderabad, Telangana, India This job is with Hitachi Digital Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly...Show moreLast updated: 14 days ago
- Promoted
IT Service Desk Engineer (Asset Engineer)
ConfidentialHyderabad / Secunderabad, Telangana, India We're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group.
We're crucial to the company's strategy and ambition to become a premie...Show moreLast updated: 10 days ago
- Promoted
Regional IT Infrastructure Engineer
ConfidentialHyderabad / Secunderabad, Telangana, India Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology.
Launched 2014 in Singapore, we have grown rapidly to become one of Southe...Show moreLast updated: 10 days ago