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CRM & Data Analyst

CRM & Data Analyst

Alfa LavalPune
30+ days ago
Job type
  • Full-time
Job description

About Us

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.

Responsibilities

  • Own, implement and manage the Lead & Opportunities Management Process at
  • Sales Company level.
  • Execute customer segmentation together with sales managers. Applying tools and guidelines provided
  • OneCRM local business owner and superuser.
  • Support organization in fostering correct and consistent use of OneCRM.
  • Ensure data quality and consistency and help closing the gap in data that is in average on IMEA level around 51% (49% MEA, 54% India)
  • Collect, prioritize and share local business needs / requirements.
  • Responsible for the implementation of Customer Satisfaction programs & surveys
  • Collect intelligence and analysis data to drive decision making.
  • Supporting the development of dashboards and support business manager with their business needs
  • Work across the cluster India, Middle East Africa and bring synergy across both sales companies.
  • Related to the dashboards or any kind of report, we may want to include something related to the engagement with the business to secure training and adoption.
  • In regard to the OneCRM, we could add their role to collect input to improve marketing and sales processes connected to the CRM (or maybe that part is what you mean in the bullet point “Collect, prioritize and share local business needs / requirements”

Key Competencies

  • Acumen (Analytical mindset)
  • Networking and influencing
  • Judgement and decision making
  • Learning ability

    • Why Alfa Laval?

  • An exciting place to build your career having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities.
  • Excellent learning opportunity to work with our global leaders.
  • We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers.