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Customer Service Representative I

Customer Service Representative I

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Responsibilities

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Greet and assist all Global Security Access Management (GSAM) customers within the assigned area while ensuring quality customer service.
  • Process incoming emails using client's ServiceNow ticketing system and messaging communication platforms to GSAM.
  • Provide tier 1 and tier 2 support for network access including troubleshooting.
  • Coordinate issuance and administration of physical access cards.
  • Monitor the system and respond in accordance with prescribed access control procedures.
  • Provide ongoing support for system users (cardholders) and offsite users.
  • Use the client's shipping tool to ship and track packages worldwide to ensure delivery.
  • Provide daily administration of the global access control system.
  • Maintain an in-depth knowledge of all established policies and procedures.
  • Support all department and company goals and objectives.
  • Process incoming mail and packages as established by internal GSAM policy.
  • Acknowledge and execute safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
  • All other duties, as assigned.

Qualifications

Degree in computer sciences or relevant discipline with up to one year in customer support, technical support, or similar field.

  • Capable of working under pressure while maintaining professionalism and patience with internal and external clients.
  • Effective written and verbal communication skills in English.
  • Serve as a productive and collaborative team member.
  • Strong analysis, research, and problem-solving skills.
  • Attentive to detail and accuracy.
  • Able to effectively manage competing priorities and deadlines within a fast-paced environment.
  • Computer skills; Microsoft 365 and SharePoint.

    • Working Conditions :  With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Frequent sitting.
  • Travel, as required.

    • Skills Required

    Microsoft 365, Analysis, Communication Skills, Servicenow, Sharepoint

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    Customer Service Representative • Hyderabad / Secunderabad, Telangana