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Department Manager
Department ManagerMassimo Dutti • Mumbai, Maharashtra, India
Department Manager

Department Manager

Massimo Dutti • Mumbai, Maharashtra, India
20 days ago
Job description

1. Customer-focused

  • Advises customers and makes sure that the entire team complies with the standards established by the company, always being

a role model.

  • Guarantees excellent customer service in his / her department.
  • Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model.
  • 2. Sales management of products at the store

  • Analyses the sales reports taking necessary decisions and following up on them, communicating the results to the team and
  • making sure the team of assistant managers are properly trained.

  • Provides feedback to store management and the product manager regarding product performance in the department
  • depending on the needs of the store.

  • Knows about the products and the collections of the season and makes sure the team is trained.
  • Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team.
  • 3. Ensuring that the store maintains the standards of the company’s image

  • Makes sure that the products displayed at the store meet image criteria.
  • Optimises the product display with the image team and store director based on the analysis of sales reports and continuous
  • decision making to achieve a greater sales impact.

  • Supervises the final result of display changes (reaction) and trains the team on the changes that have been made.
  • Makes sure that the furniture in the store is in good shape.
  • 4. Optimising the merchandise management processes in store and stockrooms

  • Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria.
  • Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner.
  • Makes continuous replenishment of products at the store possible by organising and distributing among the operations team,
  • ensuring they are replenished from the stockroom using tools available at the store.

  • Maintains and optimises the product management processes in the department such as the distribution of overstock in the
  • fitting room, movement of products to the store and stockroom, etc.

  • Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale.
  • 5. Keeping human resources organised with the office manager

  • Efficiently manages resources depending on the department’s needs at the time.
  • Ensures timetables are created a month in advance, complying with HR regulations and ensuring the maximum efficiency of the
  • department.

  • Does administrative work such as returns to work, leaves, shift changes, etc.
  • Guarantees compliance with the occupational risk prevention policy.
  • Trains, evaluates and develops the team, providing them constant feedback.
  • Recruits and selects the team with the Recruitment Centre (when available), making sure the new employees are onboarded the
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    Manager Manager • Mumbai, Maharashtra, India

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