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MYCPE ONE - Partner Success Manager
MYCPE ONE - Partner Success ManagerMycpe One • Ahmedabad,Gujarat, India
MYCPE ONE - Partner Success Manager

MYCPE ONE - Partner Success Manager

Mycpe One • Ahmedabad,Gujarat, India
30+ days ago
Job description

Title : Manager Partner Success.

Location : Ahmedabad (Onsite).

Experience Required : 6-10 years.

Function : Client Success / Partnership Management / Team Leadership.

Industry : EdTech / Accounting / Offshore Services / Continuing Education.

About the Role :

  • We are hiring a Partner Success Manager to lead and scale the Partner Success function.
  • This person will serve as the second-in-command to the department head and is expected to eventually take over significant portion of current leadership responsibilities.
  • The ideal candidate is a strong communicator, strategic thinker, and people-first leader who thrives in dynamic, growth-oriented environments.

Key Responsibilities :

Partner Management :

  • Serve as the primary point of contact for content partners (speakers, educators, and subject matter experts).
  • Coordinate onboarding, content submission, and delivery timelines for webinars and on-demand programs.
  • Build long-term relationships and ensure ongoing engagement from qualified educators.
  • Manage partner communications for compliance, content updates, renewals, and feedback loops.

    • Team Leadership :

  • Lead a growing team of Partner Success Associates.
  • Provide mentorship, performance feedback, and process clarity to ensure high-quality partner experiences.
  • Monitor workload distribution and support team growth.

    • Process Optimization :

  • Improve systems for onboarding, content tracking, SLA adherence, and partner retention.
  • Identify process gaps and collaborate with tech / product teams to streamline operations.
  • Support migration of tracking and reporting systems from spreadsheets to internal dashboards / tools.

    • Cross-Functional Collaboration :

  • Work closely with Content, Compliance, Tech, Sales, and Support teams to align priorities and solve delivery challenges.
  • Ensure educational content aligns with regulatory requirements (e. , NASBA standards in the U. , IRS, etc.

    • Requirements :

  • Exceptional verbal and written communication required with experience of speaking with external stakeholders as well as management.
  • 6-10 years of experience in customer success, client delivery, client relationship management or partner management roles.
  • At least 2 years of team management experience with direct reports.
  • Strong communication and relationship-building skills, especially with international stakeholders.
  • Familiarity with CRM platforms (e. Zoho, etc. ), project trackers, and Excel-based reporting.
  • Experience with US based clients, especially in accounting, tax, EdTech, or compliance services is a plus.
  • Prior exposure to NASBA or continuing education platforms is a bonus but not mandatory.

    • What Success Looks Like :

  • Partners are onboarded, engaged, and supported with minimal friction.
  • Internal team is high-performing, autonomous, and growing under your guidance.
  • Content pipeline is consistent, compliant, and aligned with audience needs.
  • The department scales without compromising on service quality or compliance.

    • Location & Shift :

  • This is a full-time onsite role in Ahmedabad.
  • 5 PM IST to 02 AM IST M-F.(Weekends off).

    • What this role is not :

  • Not Customer Support : This is not a role where you're handling tickets, technical queries, or reactive support.
  • You're managing strategic relationships, not troubleshooting errors.
  • Not Sales or Lead Gen : You won't be cold-calling, pitching services, or chasing quotas.

    • This role is about retention, relationship-building, and delivery coordination with already-engaged partners.

  • Not a Back-office Job : While there's a strong operational element, this is not a purely backend or data-entry role.
  • You'll be speaking directly with high-profile educators, thought leaders, and US based professionals.
  • Not a Passive Admin Role : We're not looking for someone to just follow checklists.
  • We need someone who takes ownership, drives improvements, and proactively ensures nothing slips through the cracks.
  • Not Just an Individual Contributor : While you'll roll up your sleeves, you'll also lead a team, mentor associates, and help grow the function.
  • This role requires leadership maturity and collaboration.

    • (ref : iimjobs.com)

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    Partner Manager • Ahmedabad,Gujarat, India

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