Operations Associate

Location : Gurugram

Job Role : Full-time

About Us :

Sova (www.sova.health) is India's first full-stack microbiome health company. We are pioneers in gut health in India, offering probiotic supplements backed by state-of-the-art microbiome diagnostics and therapeutic programs. We are a well-funded startup with investors from Singapore, the US, and India. Working with us, you can help change people's lives for the better. Every day!

Why Join Sova?

Sova, in Hebrew, means the feeling of satiety, and this is our promise to our consumers. Be part of a mission-driven company with a vision to add a billion healthy years to the world. Work in a collaborative and innovative environment that values integrity and is driven by ownership. Contribute to improving people's lives every day.

Job Summary :

We’re looking for a proactive, empathetic, and detail-oriented Client Experience Executive to support clients enrolled in our gut health and nutrition programs. If you love interacting with people, solving problems, and creating smooth client journeys — this role is for you.

Key Responsibilities :

• Manage client communication via WhatsApp CRM, calls, and email with a professional, empathetic tone.
• Support onboarding, consultation scheduling, test bookings, and report discussions.
• Proactively follow up with clients to ensure a smooth experience.
• Work closely with nutrition experts, sales teams, and lab partners for quick issue resolution.
• Handle escalations with clarity, empathy, and timely communication.
• Collaborate with tech and marketing teams to improve communication workflows and automation.

Qualifications :

Good to have :

What can you expect?

Total Rounds : HR screening>

Interview with the manager >

Interview with the founder.

Application Instructions :

Please submit your CV and any relevant portfolio materials to Divjyot.kaur@sova.health.

CTC offering : 3LPA - 4 LPA