Human Resources Operations Specialist

About the Role

The Associate HR is responsible for managing Insurance process in co-ordination with vendor.

Key Responsibilities

Insurance Management

Support employees with cashless and Reimbursement queries and co-ordinate with TPA for fast claim processing.

To create awareness to employees on Insurance policy and process in various platforms.

Conduct weekly and monthly review meeting with vendors to track their performance and discuss on the challenges. Track the points discussed and take all the action to closure.

To manage mid-term addition, correction and deletion requests from the employees.

To send addition, correction and deletion reports to the TPA and Insurance broker by 5th of every month.

To review and approve dependents inbox requests from the employees on HRIS tool.

To arrange E-cards of the new joiners or mid-term additions during emergencies.

To send top up insurance report to the payroll team before payroll cutoff every month.

Monthly data validation HRIS tool vs TPA records.

Issuance of insurance coverage letters based on the request.

To send CD balance report and endorsement copies every month to finance team.

Support in RFP and claims data during Insurance renewal.

To review the policy guidelines and initiate the corporate buffer request within the budget.

To share and collect nomination forms from the newly wedded employees.

Employee communications related to Insurance

Death Claims

Co-ordinate with Nominees for employee death benefits. Review the documents and submit the documents for payment.

Annual Health Checkup

Co-ordinate with vendor on tool related changes or issues.

Support employees in Annual Health checkup related query.

Review the utilization and report monthly.

Additional Task

Issuance of Baby Gift hamper to employees for newborn baby.

To courier the baby gift hampers to employees once the request is received.

To maintain sufficient baby gift hampers stock.

Additional Job Description

Qualifications & Skills

3 to 7 years in HR operations / shared services

Graduate / Post Graduate in HR or related fields

Excellent stakeholder management skills

Excellent analytical and problem-solving abilities.

A comprehensive understanding of Insurance policy and processes.

Experience in managing change and driving process improvements

Excellent communication and presentation skills

HRIS Tool Knowledge