System Support Engineer

About the Role :

We are looking for a technically sound and process-driven Technical Support Engineer who can handle L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering. You’ll be responsible for first-line diagnostics, log analysis, and escalating critical issues with clear context.

Key Responsibilities :

• Provide L0 and L1 support for internal and external systems, tools, and platforms.
• Perform first-level debugging through logs, databases, and monitoring dashboards.
• Analyze system and application logs to identify root causes of issues.
• Automate repetitive support tasks using scripts (Bash, Python, Shell, PowerShell).
• Create and maintain support playbooks and runbooks.
• Handle ticket triaging and escalate to engineering or DevOps teams with proper diagnostics.
• Work closely with QA, Infra, and Product teams to validate fixes and assist in deployment support.
• Manage access requests, basic configuration changes, and environment validations.
• Proactively monitor alerts and take preventive actions before issues impact business.

Required Skills :

Bonus Skills :