Domain Training Sr Specialist

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

Continuous Improvement Manager

Your responsibilities

Acquire in-depth understanding of FTP, CFIN, and Fiori-related processes. (MDG, UDM, etc)

Facilitate learning through a variety of delivery methods to onboard new hires and upskill end-users. This could include classroom Instruction, webinars, virtual training, team meetings, online learning debriefs, hands-on labs, peer-to-peer coaching, and train-the-trainer sessions.

Train users on O2C, IG, and MDG processes and appropriate system use. Create and maintain user manuals, documentation, Virtual Gallery, bite-sized learning materials, and SOPs as needed. Seek input from and provide feedback to learners to aid with knowledge transfer and behavior change.

Engage with business leaders, users, and partners to understand processes, needs, challenges, and deliver solutions, and / or issue resolution during activities such as adapting to standards, process reviews, etc. Participate in testing (UAT) activities as needed and initiate or promote sustainable process improvements.

Act as a Subject Matter Expert (SME) to assist in curriculum development – including revisions to existing course content and new material creation. Communicate process and related system changes to users, including ‘translating’ system functionality into simple business-relevant language.

Your background

Bachelor’s degree in any stream.

5+ years of experience to cash (O2C / IG / MDG) processes.

Solid understanding of O2C / IG / MDG processes and proven ability to transfer knowledge, train others, support end-users and drive continuous improvement.

Strong MS Office / O365 suite

Effective verbal / written communication skills and ability to interact at all levels.

Continuous learning mindset and passion for training others

Proficiency in the English language is a must

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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