Operations Executive

We are seeking a highly motivated and experienced Insurance Operations Specialist to join our team at Fincart, a leading FinTech company. This role requires a strong background in insurance operations, including handling backend operations, renewals, policy coordination, and 3rd party vendor management. The ideal candidate should have hands-on experience in health policies, empanelment, and mutual funds and a solid understanding of advanced Excel tools. You will play a pivotal role in streamlining insurance operations and ensuring smooth policy renewals and third-party coordination.

Roles and Responsibilities :

• Insurance Backend Operations :
• Handle and manage the backend operations of insurance processes, including health policies, renewal processing, policy issuance, and coordination with third-party vendors
• Ensure the seamless flow of policy data and documentation, ensuring compliance with company standards and industry regulations
• Insurance Renewals :
• Oversee and manage the timely renewal process for all insurance policies (health, life, etc.), ensuring minimal lapse in coverage
• Coordinate with clients, sales teams, and vendors to ensure smooth renewal cycles, offering timely reminders and troubleshooting any issues
• Policy Coordination with Third-Party Vendors :
• Act as the primary point of contact for third-party vendors, ensuring the accuracy and timely processing of insurance policies and renewals
• Liaise with vendors to address queries, resolve discrepancies, and ensure service-level agreements are met
• Empanelment :
• Responsible for the empanelment of healthcare providers, ensuring that all healthcare facilities are registered and compliant with the insurance network standards
• Manage and update the empanelment database, ensuring up-to-date information for clients and stakeholders
• Knowledge of Mutual Funds :
• Apply knowledge of mutual funds in offering additional value-added services to clients, guiding them with investment options linked to insurance policies where applicable.
• Advanced Excel :
• Utilize advanced Excel skills to manage data, generate reports, analyze trends, and create performance tracking dashboards.
• Perform data analysis and provide insights to streamline insurance operations and support decision-making processes
• Demat Account Knowledge (Optional but preferred) :
• A basic understanding of demat accounts and their relevance to insurance policies and mutual fund investments is desirable.
• Reporting and Documentation :
• Prepare and maintain accurate and detailed documentation related to insurance operations, renewals, vendor agreements, and policy records.
• Generate periodic reports on operational metrics, renewal statuses, and vendor performance.
• Compliance and Regulatory Adherence :
• Ensure that all insurance-related processes and documentation comply with regulatory standards set by the Insurance Regulatory and Development Authority of India (IRDAI).
• Support internal audits and maintain proper documentation for audit trails.
• Collaboration with Cross-Functional Teams :
• Work closely with other departments (e.g., Sales, Marketing, Finance) to ensure alignment on insurance products, services, and customer needs.
• Provide input to enhance the customer journey and streamline internal processes.

Requirements :

Key Competencies :

Why Join Us?

If you are passionate about insurance operations, have a strong background in policy management, and are ready to contribute to a growing FinTech company, we would love to hear from you. Apply today!

How to Apply :

Please submit your updated resume and cover letter detailing your relevant experience and why you would be a great fit for this role to [hr@fincart.com].