REF81840VConsultant WTS Salesforce

We are looking for a Salesforce Level 2 (L2) Support Engineer to provide advanced support for our Salesforce platform. You will act as a key escalation point between the L1 support team and Salesforce admin / development teams. Your responsibilities will include troubleshooting user issues managing configuration changes ensuring platform stability and working closely with cross-functional teams to ensure timely and effective resolution of incidents and service requests.

Key Responsibilities

• Respond to and resolve Salesforce issues escalated by L1 support teams within defined SLAs.
• Perform root cause analysis and resolve functional or technical issues related to Salesforce Sales Cloud Service Cloud or other modules.
• Manage user roles profiles permissions page layouts and data access requests.
• Assist in data management tasks including data imports exports and deduplication.
• Work with development / admin teams to escalate and fix bugs enhancements and integrations as needed.
• Maintain documentation related to support procedures known issues and resolution steps.
• Collaborate with Salesforce Admins and Developers to implement minor configuration changes.
• Monitor platform health and proactively identify potential issues or performance bottlenecks.
• Ensure adherence to ITSM processes (e.g. incident change and problem management).
• Provide support during Salesforce updates releases and integration changes.
• Required Skills and Qualifications :
• 3 years of hands-on experience supporting Salesforce users or administering Salesforce environments.
• Strong understanding of Salesforce standard objects custom objects workflows validation rules and security models.
• Experience with troubleshooting integrations and APIs (e.g. REST middleware tools).
• Familiarity with Salesforce reports dashboards and data tools (Data Loader Workbench).
• Excellent communication and documentation skills.
• Ability to work collaboratively across teams and handle high-pressure environments.
• Salesforce Administrator Certification (ADM-201) preferred.

Optional / But Beneficial

Qualifications :

Salesforce L2 Support Lead

Remote Work : Yes

Employment Type : Full-time

Key Skills

Sales Experience,Direct Sales,Hyperion,Financial Services,Financial Concepts,Banking,Oracle EBS,Securities Law,Peoplesoft,Oracle,Financial Management,Workday

Experience : years

Vacancy : 1