Telecall

Skills :

Time Management, Attention to Detail, Teamwork, Customer Relationship Management, Lead Generation, Call Scripting,

Job Description

Job Description

Roles and Responsibilities of Tele-Caller Admission

• Responding to queries regarding admissions, fees, and financial assistance
• Keeping up to date with admissions policies and procedures
• Collaborate with other departments, as appropriate, to provide the best possible customer service experience.
• File and maintain student application documents in the Colleges system database / Software
• Ensuring conversion of admission as per the minimum set parameters
• Providing detailed information about college programs
• Answer incoming calls from prospective students, parents, and other queries
• Follow up on unanswered calls, emails, and inquiries and take the necessary action required
• Assist applicants through the admission process by providing guidance and assistance.
• Serving as the first point of contact for visitors
• Assisting with the development of admission materials
• Assisting admissions officers in reviewing applications and tracking admissions statistics
• Execute sales and marketing campaigns, as applicable.
• Ensure all customer service issues are resolved promptly and courteously.
• Respond to inquiries about fees, funding options, and other admission-related topics.
• Record, monitor, and report on calls received and follow-ups made.

Female Candidates are preferred.

Preference will be given for Immediate Joiners

Work Location : Coimbatore

Skills Required

Lead Generation, Customer Relationship Management, database software, Time Management, Teamwork, Attention To Detail