About Northern Trust :
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Principal Responsibilities :
Lead and organize work
Ensure that the team is aligned to overall operations objectives
To ensure due oversight and controls over the daily / Weekly / Monthly / Quarterly processes covered by the team.
Ensure adequate number of resources are cross-trained across the various streams to ensure seamless process delivery
Plan, allocate, assist and review of workload, which is to be achieved by training, motivating and providing a career plan to staff
Responsible for delivery of all Client Bespoke reporting accurately and within specified timeframes
Responsible for interacting with various business areas to determine automation needs and provide ongoing systems support
Play a key role in reviews and checks
Assist in preparing and implementing Business Continuity Plans
Review and improve on productivity benchmarks on ongoing basis
Advise junior staff on resolution of problems
Manage the performance of employees within the team
Ensure continued training and staff development, monitoring the performance and development and training of individuals within the team.
Ensure fair allocation of tasks amongst the team. Ensure appropriate cover is arranged when managing absence.
To ensure due oversight and controls over the daily processes covered by the team.
Interact effectively with home country team in resolving exceptions arising out of daily processing and to improve service delivery of Bangalore team.
Manage and maintain Key Performance Indicators for the functional areas under their control
Escalate issues to onshore location when appropriate
Maintain training matrix for the team.
Strong subject matter expertise / knowledge of NT business (Custody, GFS, Investment Operations, etc.)
Demonstrate through examples / evidence strong operations knowledge including secondary review & controls, risks & mitigations.
Demonstrate through examples / evidence analytical ability, problem solving, day-to-day task management and escalation of issues.
Work within a team with a strong willingness to assist others when required, building effective relationships with members of other teams
Knowledge / Skills
Essential
Strong client services / financial services / capital markets work experience or equivalent knowledge
Demonstrate / Exhibit through examples / evidence of strong operations knowledge including secondary review & controls, risks & mitigation
Demonstrated client servicing capabilities and excellent communication skills.
Must be resilient to pressure and have the ability to adapt quickly.
Accuracy and attention to details at all times, and effectively manage deadlines and client expectations.
Demonstrate / exhibit through examples / evidence excellent written and verbal communication skills, ability to work across functions & BUs, decision making, mentor / coach team members, manage conflict / problem solving and leadership with global teams
Has understanding of regulation and risk environment as it applies to the team
Knowledge of the investment management / asset servicing industry, acquired through experience, is critical for this position.
Possess effective coaching / training skills.
Organizational skills are required to manage conflicting priorities and multi-task functions in a fast-paced team environment
Financial Markets
General knowledge of financial markets, the institutions that govern them and the major firms that operate in them
Specific knowledge of all relevant markets in different region viz. EMEA, US & APAC
IT Systems
Understanding of the functional purpose of each system used in day-to-day processing.
Understanding of how the data in the various systems is interrelated.
Organization
An understanding of the various departments within Investment management world and how they interact with each other :
Front Office
Shared service – Income, Corporate Action, Security coding, Cash posting, Technology support etc.,
Operations Departments : Confirmations, Settlements, Reconciliation, Data Management.
Other Support Functions : Finance, Legal & Compliance.
General desktop applications used :
MS Office : Excel, Outlook and Word
Internet Explorer
Desirable
Eagerness and creative attitude towards improving product offering as well as a desire to identify and implement process efficiencies
Ability to quickly understand new systems, both in-house and market data provider systems such as Bloomberg highly desirable.
Mandatory Requirement
Years of working experience : >
6 years
Experience in client support is mandatory to be considered for this role.
Highly flexible : Working in different shifts
Knowledge of capital markets essential with the knowledge of the investment management / asset servicing industry (preferable).
Working with Us :
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.