Systems Engineer

What you get to do in this role :

• Software Development

Design develop test deploy maintain and improve software in Go and Python .

Build scalable reliable backend services / APIs / microservices with clear SLAs and contracts.

Code Quality & Standards

Ship clean well-documented maintainable code with unit / integration tests by default .

Participate in design / code reviews; enforce linters static analysis and style guides.

Systems Design & Architecture

Design fault-tolerant high-throughput systems : concurrency models performance tuning caching data partitioning.

Integrate with relational / NoSQL stores streams / queues and cloud-native services.

Troubleshooting & Reliability

Diagnose and resolve production issues across service / network / data layers to reduce MTTR .

Instrument with Prometheus / OpenTelemetry / Grafana ; define actionable alerts tied to SLOs .

Collaboration & Delivery

Partner with Product QA and engineers to shape requirements and deliver iteratively in Agile .

Author crisp design docs / ADRs and runbooks; provide thoughtful PR reviews and mentorship.

Cloud Integration

Design solutions on AWS / Azure / GCP (compute storage networking IAM) with the right managed services.

Build with Docker / containerd and operate Kubernetes (ingress autoscaling secrets config).

CI / CD & Automation

Automate build / test / release (GitHub Actions / GitLab / Jenkins) with canary / blue-green and safe rollbacks.

Codify infra with Terraform (modules / workspaces) and adopt GitOps (Argo CD / Flux).

Create internal CLIs / SDKs and scripts (Go / Python / shell) to remove toil and speed dev workflows.

Security & Compliance

Implement OAuth2 / OIDC / JWT manage secrets (AWS Secrets Manager / Azure Key Vault / GCP Secret Manager) enforce least-privilege IAM .

Bake in security checks (SAST / DAST dependency scanning SBOM / signing ) and follow CIS / benchmarks.

AI & Intelligent Automation

Accelerate engineering with AI (tests scaffolding code review) using curated prompts / guardrails.

Ensure quality / safety / cost via eval sets telemetry & token tracking and PII-safe redaction / rate limits.

Qualifications :

To be successful in this role you have :

Go expertise : idiomatic design; goroutines / channels; context / timeouts; sync patterns; memory / GC tuning; pprof / benchmarks; race detector; generics; clean error handling.

API design & productization : REST / gRPC ; OpenAPI / Protobuf; versioning; pagination / filtering; partial responses; idempotency keys ; retries / backoff; circuit breakers; rate limiting / quotas ; SDK generation; deprecation strategy.

Data & caching : PostgreSQL / MySQL schema design migrations transactions pooling replicas; Redis (cache-aside / write-through) locks TTLs; messaging with Kafka / SQS / Pub / Sub DLQs exactly-once-ish via idempotency.

Reliability & observability : structured logs (slog / zap) request / correlation IDs OpenTelemetry traces / metrics / logs dashboards & SLOs / error budgets ; feature flags; blue-green / canary; chaos / soak tests.

API security : OAuth2 / OIDC / JWT mTLS RBAC / ABAC input validation OWASP API best practices; secrets via Secrets Manager / Key Vault / Secret Manager ; KMS and audit logging.

Kubernetes ops : EKS / AKS / GKE; cluster upgrades; HPA / VPA; PDBs; network policies; ingress / gateways; storage classes.

Cloud depth : Strong in one (AWS / Azure / GCP) with working knowledge of the others.

CI / CD & supply chain : GitHub Actions / GitLab / Jenkins; multi-stage pipelines; contract / integration tests; k6 / Vegeta load tests; linters / static analysis; SBOM & cosign ; admission controls / policy-as-code.

Communication & leadership : clear design docs / ADRs constructive reviews mentorship crisp incident comms.

AIOps : pragmatic use of embeddings / vector stores and RAG for runbooks / KB with evals cost / latency tracking and PII-safe guardrails.

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

Environment,Academics,Javase,Cost Estimation,Fire,Business Studies

Experience : years

Vacancy : 1