Field Service Engineer

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

Service Operations Manager

You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB

You will be working as Field Service Engineer and reporting to Service Team Leader and will be part of Motion Business for Service division, based in Faridabad, India.

You will be mainly accountable for :

Contributing to customer satisfaction by executing service work according to customer order and expectation

Clear understanding of sense of urgency and care in the direct area of responsibility

Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform

Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities

Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools

Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality

Degree in B-Tech / BE - Electrical or Electronics

Minimum 2-5 yr of experience with Motor & Generator services.

Experience with Installation & Commissioning of Motor & Generator services

Travelling Mandatory

Knowledge on technical Support for field service activity

Ability to work under pressure and facing customer in critical hours

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere i industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day

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