Tech Program Manager - Guest Support [T500-14002]

About lululemon :

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance.

Technical Program Manager – GEC Tech

Responsibilities :

Collaborate with business stakeholders and technology leaders to understand project vision, translate business needs into actionable plans, and align delivery with strategic goals.

Define and manage project scope, timelines, risks, and dependencies across multiple workstreams, ensuring transparency and accountability.

Coordinate with external project managers and cross-functional stakeholders to drive Global Engineering Center (GEC) deliverables on schedule and within budget.

Lead day-to-day project execution, including agile ceremonies (scrums, sprint planning, retrospectives), and maintain accurate tracking of progress and blockers.

Hold project team members accountable for estimates, commitments, and delivery timelines, fostering a culture of ownership and reliability.

Provide timely and insightful project status reports to leadership, proactively escalate issues, and drive resolution through structured problem-solving.

Manage stakeholder expectations through clear communication, prioritization, and alignment of goals.

Champion continuous improvement initiatives, focusing on operational excellence (OPEX), process optimization, and innovation enablement.

Ensure adherence to project governance processes including solution reviews, code reviews, and test validations.

Experience :

10–15 years of total professional experience in technology-driven environments.

5–7+ years of hands-on program / project management experience, leading complex initiatives across IT and engineering teams.

5+ years in leadership roles such as Program Manager, Project Manager, or Scrum / Agile Lead, with a proven ability to define, implement, and enforce delivery processes.

Strong working knowledge of IT SDLC methodologies, including both Waterfall and Agile, with practical experience in applying them to real-world projects.

Demonstrated success in collaborating with cross-functional IT teams, including Software Development, Business Analysis, and Quality Assurance.

Excellent organizational and communication skills, with the ability to manage multiple priorities, stakeholders, and timelines in a dynamic environment.

Experience in one or more functional areas related to Inventory Systems is a significant advantage.

Experience with Salesforce Service Cloud or similar CRM platforms is helpful but not mandatory

Must haves :

Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

Communicates with honesty and kindness and creates the space for others to do the same.

Proven work ethic with utmost integrity.

Desire to excel and succeed.

Actively live and breathe the lululemon culture and lifestyle

Outgoing, energetic, upbeat and fun!