Manager, Credit & Collections

Description

• Lead team to streamline collection processes, provide leadership support to collection team, set targets, follow up and drive AR reporting to Finance and Sales Leadership
• Own the AR, Credit and Collection closing process : AR accounting, Credit management, Allowance files, Cash forecasting, account reconciliations, etc.
• Set and drive AR performance to establish business goals; regularly achieve DSO, cash flow and % current targets.
• Recruit, hire, lead, train, coach and develop a talented staff to achieve business objectives in alignment with current and anticipated growth.
• Review uncollectible outstanding with team and support on dispute resolution.
• Manage cash application process and ensure accuracy and timeliness as per set standards.
• Drive innovation to continually assess workflow processes and implement improvements that deliver a high impact.
• Develop, support and drive credit policy, implement processes to minimize risk and gain broader business buy-in.
• Lead the collaboration effort with cross-functional departments (i.e., Treasury, Operations, Tax, Accounting, Sales, etc.) to remove process roadblocks to ensure effective credit and collection best practices.
• Review month-end reconciliations of accounts receivable accounts and assess and recommend allowance for doubtful accounts balance.
• Develop and maintain best-in-class cross-functional credit and collection processes and controls; work closely with Sales and Customer Success teams to continuously identify and remediate process inefficiencies AR Collections

Support customer onboarding process and ensure timely submission of required documents.

Public SaaS company experience preferred.

Experience with ERPs, CRMs, AR automation tools (NetSuite, Stripe, Salesforce preferred)