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Customer Relationship Management Specialist

Customer Relationship Management Specialist

R SystemsTiruchirappalli, IN
26 days ago
Job description

Experience

  • Proven experience (5+ years) in implementing, configuring, developing, and deploying CRM solutions, with a strong focus on SuiteCRM
  • Strong proficiency in PHP, JavaScript, HTML, CSS, and SQL
  • Excellent working knowledge on web server like Apache
  • Experience with SuiteCRM's architecture, module builder, workflow engine, and security model
  • Hands-on experience with RESTful APIs and other integration technologies
  • Experience with database systems (e.g., MySQL, Marina)
  • Familiarity with version control systems (e.g., Git)

Functional (job responsibilities)

  • Lead the end-to-end implementation of SuiteCRM solutions, including requirements gathering, system design, configuration, customization, development, testing, and deployment.
  • Design and configure SuiteCRM modules, workflows, security settings, and user interfaces to meet specific business needs, particularly within a financial institution context.
  • Develop custom modules, integrations, and extensions using PHP, JavaScript, and other relevant technologies to enhance SuiteCRM functionality.
  • Integrate SuiteCRM with other enterprise systems (e.g., ERP, accounting systems, marketing automation platforms) using APIs and other integration methods.
  • Perform data migrations and ensure data integrity during implementation and upgrades.
  • Troubleshoot and resolve technical issues related to SuiteCRM performance, functionality, and integrations.
  • Create and maintain technical documentation, including design specifications, configuration guides, and deployment procedures.
  • Provide technical guidance and mentorship to junior team members.
  • Stay up-to-date with the latest SuiteCRM features, updates, and best practices.
  • Collaborate effectively with business stakeholders, project managers, and other technical teams.
  • Contribute to the continuous improvement of our SuiteCRM implementation methodologies.
  • Builds appropriate controls into business application software to ensure the stability, security and reliability.
  • Prepare, conduct and review of system tests, to ensure accuracy and completeness to ensure problem free-implementation
  • Provide support during implementation of software and systems. Liaise with other Departments within division for smooth deployment of Application Software.
  • Evaluation and acquisition of tools, utilities, hardware (including upgrades) and software
  • Technology platform assessment inclusive of stress test benchmarking

    • Preferred Skills

  • SuiteCRM developer certifications
  • Experience with other CRM platforms (e.g., Salesforce, Dynamics 365)
  • Knowledge of data migration tools and techniques
  • Experience with on-prem deployments of SuiteCRM
  • Proven track record in enterprise solution delivery
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    Customer Relationship Management Specialist • Tiruchirappalli, IN

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