Manager - Business Process Management

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Summary of the Role

Setup and Lead the “business process management” (BPM) center of excellence (CoE) at GCC, Pune. The role is responsible to define and own the vision for BPM for the organization and drive the implementation of all related components. The role also be the custodian of process governance at executive leadership level all the way through execution level of process hierarchy and champion BPM best practices with an objective of driving process maturity in the organization.

Work with senior business leaders for critical improvements in the business processes that deliver impact. Collaborate with the business stakeholders to define, control, and manage the business processes accepted and mandated for use within Lubrizol. Drive BPM initiatives across the organization. Ensure process optimization, standardization, and alignment with strategic goals. This role requires a deep understanding of BPM principles, strong leadership skills, and the ability to work collaboratively with cross-functional teams.

The role would be custodian of all topics related to the business processes.

Responsibilities

• Leader of the Center of Excellence at GCC. Leads a team of experienced business process analysts. Responsible for a Cost Center. Works closely with business process analysts of the ERP and other business applications.
• Lead the development and implementation of BPM strategies, frameworks, and methodologies for use and maintenance.
• Study and recommend management leaders on business process strategies that deliver impact.
• Collaborate with subject matter experts in the business units as well as in other technology centers of excellence to organize definition of business processes.
• Collaborate with tactical leaders in the business units to collate process details; and support documentation and definition of current and future state business processes.
• Oversee the identification, documentation, and analysis of business processes to identify improvement opportunities. Being hands on is expected.
• Coordinate and manage BPM projects, ensuring timely delivery and alignment with organizational objectives.
• Foster a culture of continuous improvement by promoting BPM best practices and providing training and support to team members.
• Develop and maintain BPM governance structures, policies, and standards.
• Monitor and report on the performance of BPM initiatives, ensuring measurable outcomes and benefits.
• Develop and monitor key performance indicators (KPIs) to measure the success of BPM initiatives.
• Stay current with industry trends and advancements in BPM to drive innovation and improvement.
• Utilize BPM tools and technologies to enhance process efficiency and effectiveness.
• Leverage Signavio toolset to document and maintain business process deliverables.
• Work with stakeholders like enterprise architects, security architects, and solution architects to support needs of the business in formulating effective business processes.

Educational Qualifications, and Work Experience

Technical Skills :

Desired Operative Skills :

Soft Skills :

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