Manager-Regional Account Service Manager

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

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S&C Lead-ViBS

Job Level / Designation

Function / Department

VIBS

Location

Har

Job Purpose

Regional Service & Collection Lead handling RASM team

Key Result Areas / Accountabilities

Strategic

• Implement the service strategy to deliver differentiated services to enterprise accounts in order to enhance competitive position in the region and accounts allocated
• Implement a plan to improve customer experience based on VOC, C-Sat scores etc.
• Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.

Operational

Developmental

Core Competencies, Knowledge, Experience

Desired Competencies / Skills

Must Have Technical / Professional Qualifications

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership

Skills Required

service improvement plans , Incident Management, field service management , Automation, Iot, Customer Engagement