Assistant Manager - Commercial Excellence & Customer Centricity
ConfidentialGurugram, Gurgaon / Gurugram, India10 days ago
Job descriptionHelp the organization succeed by implementing customer-centric strategies and initiatives both internal and external. Improve customer experience by driving adoption of digital tools at organization and customer level. Explore & enhance current processes and tools to drive better customer experience. Drive customer satisfaction surveys, analyze the inputs received & drive actions with each function to minimize customer pain areas & close the loop with customers. Build & drive customer centricity across the organization by running ICES & NPS surveys, analyzing results & driving actions along with functional leads to improve the scores. Change agent program deployment & actions implementations. Structuring sales process and methodologies to enhance sales team effectiveness. Create new mechanisms and processes to identify and improve to help the sales team achieve the peak performance. Drive enhancement & adoption of sales tools like SFDC, Customer360 dashboard, QUIP etc. Maintain order among the sales team to have a healthy sales pipeline, zero overdue opportunities, high value add services etc. to meet sales & growth objectives of the organization. Generating business insights which would be of relevant business value to the commercial team Work towards creating cross functional excellence towards the commercial department and the sales team. Must be a good Team player & Self Motivated. Understand the selling process & customer order to sales cycle & customer communication pieces in detail. Ability to analyze sales data and numbers and translate the same into actionable items. Good Executive Presence and strong communication skills; ability to work with peers & drive change among cross functional teams. Broad understanding of business issues, metrics, organizational linkages, and customer value. BE / B-Tech engineering & MBA is desirable but not necessary with 6+ years of experience. (3-4 years in Customer Experience related role or Commercial Excellence / Enablement role) (Look for business degree MBA or commercial experience)
Company Description
Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
- AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND, AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.
Job Description
YOUR RESPONSIBILITIES WILL INCLUDE :
Customer Centricity
Commercial Excellence
Qualifications
Additional Information
Skills Required
customer centricity
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Assistant Manager Commercial • Gurugram, Gurgaon / Gurugram, India
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