Growth and Customer Success Executive - Health Food

Job Title : Growth and Customer Success Executive – Health Food Company : Premium Nutrition Kitchen

Location : Pune, India

Employment Type : Full-Time / ON-ground + Hybrid

Relevant Experience : 1-4 years

Reports To : Founder

Job Summary :

Studio Green.FIT, a Soul Nourish Works company, is Pune’s leading precision-nutrition cloud kitchen delivering high-protein, health-focused meals for working professionals, athletes, and wellness clients.

We are looking for a high-energy Growth & Customer Success Executive to represent the brand, build partnerships, and ensure an exceptional customer experience. This is a dual-focused role for someone who enjoys sales, relationship building, client management, and customer experience.

Key Responsibilities :

Business Development (50%)

Identify and reach out to corporates, co-working spaces, tech parks, and gyms for partnerships

Conduct on-ground visits (5-10 per week) to pitch our meal programs.

Schedule and execute product demos, sampling sessions, and wellness events.

Build strong relationships with HR, admin managers, gym owners, and fitness trainers.

Maintain a structured sales pipeline and achieve monthly outreach targets.

Support partner onboarding and ensure smooth transition to operations.

Customer Success (50%)

Manage day-to-day WhatsApp communication with subscription customers and prospects.

Track orders, special requests, feedback, and daily meal adjustments.

Monitor subscription cycles and drive renewals.

Resolve customer concerns with empathy and coordination with kitchen ops.

Maintain customer databases, track progress, and share weekly updates.

Identify upsell and cross-sell opportunities (drinks, snacks, add-ons).

Qualifications & Skills :

1–4 years experience in Sales, Business Development, Hospitality, Customer Service, or Fitness Club Memberships

Excellent verbal communication (English, Hindi)

Confident personality with strong relationship-building skills

Customer-first mindset and strong follow-through

Comfortable with field visits and on-ground sales

Good WhatsApp etiquette and written communication

Organised, self-driven, and target-oriented

Experience in F&B, health & wellness, fitness, or nutrition brands and experience of managing CRM tools will be an advantage

Why Join Us?

Opportunity to be the face of fast-growing premium nutrition brand.

Flexible hours and Competitive salary

Exposure to real-world nutrition product development

Direct mentorship from the founder

To Apply : Send your resume to soulnourishllp@gmail.com

Website :