Unified Communications Engineer

Role : Network Avaya - L3

Experience : 10 To 15 Years

Locations : Chn / Hyd

Keywords : Network Voice Avaya

Must Have :

Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.

• Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.
• Working knowledge on Teams and troubleshooting
• Configuring T1 / E1 on gateway, configuring translation pattern, route pattern, and configuring hunt / pickup groups etc.
• Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.
• Configuring VM, Speed dial, abbreviated dialing and bulk administration.
• Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.
• Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.
• Strong knowledge on Multimedia infrastructure, including video conference equipment
• Good knowledge on Core call center applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.