SME - API and Platform

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Summary :

We are seeking a skilled SME to drive customers onboarding and delivering extraordinary operational services for the Qualys platform. This role involves analyzing and documenting customer requirements, collaborating with development teams to deliver product enhancements, and ensuring customer success through the Qualys platform. The successful candidate will serve as a subject matter expert on Qualys platform.

Responsibilities :

• Customer Requirements and Product Enhancements :
• Identify and document customer needs, working closely with development teams to define and implement required functions and product enhancements.
• In-depth, hands-on involvement directly with customers implementing the system.
• Train users and customers in the basic use of the system, particularly with the technical setup.
• Work directly with the customer project team implementing the system and assist them in implementing their users' requirements.
• Platform Capabilities, Development and Integration :
• Acquire in-depth knowledge of each Qualys Cloud App&aposs functions and operational use cases.
• Work hands-on with the system, configuring it and testing that it meets the customer's technical requirements.
• Act as a subject matter expert on the best practices for Qualys Cloud Apps; providing insights to customers and internal teams.
• Conduct research on third-party tools / solutions, identifying integration opportunities and designing integrations that leverage Qualys Cloud Apps capabilities.
• Provide expertise on existing backend services, interactions, and modular dependencies to help PM teams design and architect new features and services within the platform.
• External and Internal Expertise :
• Serve as an internal and external subject matter expert in security research and operations, contributing to our understanding of customer challenges and communicating the value proposition of the Qualys Cloud platform.
• Collaborate with field sales (TAMs), customers, business analysts, core development to meet business requirements by providing technical expertise in security engineering and operations, proposing and architecting solutions based on customer needs and Qualys Cloud Apps capabilities.
• Excellent social skills. The person in this role will spend significant amounts of time working closely with customers as well as training them, and persistence will be key to success.

Requirements :

What We Offer :

How to Apply :

If you are passionate about driving innovation in security solutions and have a strong background in product management and security operations, please submit your application, including your resume and a cover letter outlining your experience and qualifications for this role.

Equal Opportunity Employer :

Qualys is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, genetic information, gender identity or expression, status as a protected veteran, or status as a qualified individual with a disability or any other characteristic protected by federal, state, or local laws.

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Skills Required

Trello, Saas Product, Soap, Jira, Security Operations, Microservices, Web Services, DevSecOps, Agile, Scrum, Restful Apis, Kanban, Devops Tools