Customer Care Specialist

We power people's progress.

At Preply, we're all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

Your impact in one sentence :

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.

At least 5 reasons to join our Customer Support Squad

• Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world top-notch companies (Booking, Uber).
• Flexibility is a must for us, but also a big advantage. Preply supports customers 24 / 7, so you'll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.
• To make your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success.
• No calls—only written communication via chats, emails, and social.
• We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.

What you'll be doing

What you need to succeed

Our recruitment process at Preply :

We want your recruitment experience with us to be as smooth and enjoyable as possible! Here's what to expect :

Each stage is designed to help us learn more about you, while giving you insights into what it's like to work with us. We'll keep you updated every step of the way!

Our Principles

Diversity, Equity, and Inclusion

Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.

Skills Required

Written Communication, Analytical Skills, Fluency In English