Manager, Participations Solutions

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role :

The Manager, Participations Solution is responsible for the overall integrity and stability of the Participations-related applications within TDMS. The role requires both technical expertise and strong leadership skills. The Lead plays a critical role in overseeing and nurturingthe Development teamwho support all operational and service delivery activities. There are two components to the role :

1. Oversite of Participations system support team

2. Lead system improvement / enhancement design efforts

The Participations Lead must ensure that ongoing operations in all Participations-related WBD applications are executed properly.

Your Role Accountabilities :

OPERATIONS / PROJECT MANAGEMENT

Accountable for the day-to-day operations related to Sylvester, JIRA-Sylvester, Rosebud and the Sylvester Data Warehouse support.

Ensure efficient statement processing, including payment processing, statement delivery and audit support.

Monitor and improve overall process including key operational performance metrics, batch job runtimes / stability, month end close, etc.

Responsible for the system stability and performance related to the complete reporting cycle, from stakeholder entry to payments / audit support

Provide guidance and subject matter expertise in the implementation, upgrade, and rollout of TDMSParticipations solutions

Ensure smooth integration with other WBD and third-party systems

Oversee project team, manage key stakeholders, and management to prioritize business requirements.

Ensure US-based TDMS functional resources are informed and in support of all proposed technical solutions

Help determine resource roles needed and work with management to secure project team members

SOLUTION DESIGN and IMPLEMENTATION

Collaborate with TDMS Burbank support team, to understand team needs and dependencies to better align business processes

Work closely with TDMS Burbank team to understand requirements and design solutions that align with business objectives.

Coordinate with vendors and consultants for the implementation or optimization of TDMS solutions

Communicate effectively with Burbank-based team, to provide updates, training, and support on system functionality and process changes.

Manage the customization and enhancement of Sylvester, AIRS and Record Maestro to meet business needs.

Develop and define new and improved workflow and initiatives

Help provide training and training materials for new processes

Support key end users in month end, quarter end, and year end activities

Manage special assignments, such as evaluating vendors, gathering / evaluating consultant proposals, or other responsibilities as requested

Manage data privacy and security standards to ensure compliance with legal and regulatory requirements.

Identify and mitigate risks related to stakeholder information, payment information, and process inefficiencies.

STRATEGY

Develop and execute a methodology to evaluate, prioritize and monitor the success of the business processes

Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them

Build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs

Drive continuous improvement in TDMS / FCRA processes through automation, system optimization, and adoption of new functionalities.

Monitor market trends and innovations to enhance the company’s capabilities.

ANALYTICS, COMPLIANCE and RISK MANAGEMENT

Manage data privacy and security standards in billing operations to ensure compliance with legal and regulatory requirements.

Identify and mitigate risks related to stakeholder information, payment information, and process inefficiencies.

Support decision-making by providing insights into system performance trends, payment delays, and user behavior.

Develop comprehensive performance analysis of business processes and review ways of improvement

Qualifications & Experiences :

8-12 years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus)

8-12 years of hands-on implementation or operational experience with Participations systems and payments

8-12 years of production support or software development leadership experience

Undergraduate degree required in computer science, mathematics or business sciences

Project management for software implementations or enhancements

Superior analytical and problem-solving skills

Leadership skills to manage teams and cross-functional stakeholders.

Analytical mindset for performance optimization and process improvements

Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets

A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture

Excellent written and verbal communication

Superb relationship building skills

Work collaboratively w / small teams

Ability to handle multiple assignments concurrently

Not Required but preferred experience :

Graduate degree preferred not required in computer science, mathematics, or business sciences

Post-graduate work experience in a related field (entertainment or entertainment)

Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)

Familiarity with streaming and similar products / services

Experience working in a national or global company

Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)

Comfortable in working in highly iterative and somewhat unstructured environment

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.