Customer Relationship Manager - Real Estate
HnH Placement Pvt. Ltd.Kochi, Kerala, India6 hours ago
Job descriptionLocation : Mumbai (Head Office – Mahalaxmi) Key Responsibilities : Customer Engagement Manage lifecycle relationships with ~250 customers across allocated segments / projects. Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty. Drive customer delight through responsiveness, personalisation, and high-touch service. Revenue Ownership Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups. Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations. Improve engagement and mindshare to unlock loyalty and renewal potential. Service Excellence Ensure query resolution within defined TATs; maintain a low complaint escalation rate. Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages. Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers. _Process, Systems & Reporting_ Keep all CRM systems and trackers updated with accurate, real-time data. Maintain documentation hygiene across customer files, transaction records, and communication logs. Track customer satisfaction and share actionable insights for process enhancement. _Culture & Contribution_ Represent Company’s values through respectful, professional, and customer-first behaviour. Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios. Bring market intelligence and service innovation ideas from outside-in. Looking for Immediate Joiners
Urgent Requirement for a Real Estate Giant in Mumbai
Job Title : Customer Relationship Managers CRM (AM / DM level) - Real Estate
Experience Required : 4 to 6 years of CRM experience with any organization other than Real Estate
Budget : Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay)
_(Additional Perks : This role includes incentives based on collections performance and loyalty-driven sales achievements)_
- Culture Fit & Work Structure :
9 hour workday
Fixed Week-offs on all Sunday's as well as 2nd & 4th Saturday's
Education : Graduates or PGDMs preferred
Please contact 9819207710 via a message on whatsapp or email resume at harold.wilson@hnhplacement.com
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Relationship Manager • Kochi, Kerala, India
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