Assistant Manager - Tele - calling & Presales

Job description

Assistant Manager – Tele-calling & Presales

Employment Type : Full-time

Experience :

5-8 Years of experience in tele-calling, telemarketing, or pre-sales, with at least 4 years in a leadership or supervisory role.

Job Summary :

Are you passionate about connecting with people and driving sales success? We are seeking a proactive and results-driven Assistant Manager - Pre-Sales to lead and enhance our tele-calling operations. In this role, you will manage a team of tele-calling executives while actively contributing to lead generation, customer engagement, and appointment setting. You will play a critical role in building our pipeline of potential clients and driving interest in On2Cook’s revolutionary culinary technology. If you’re a natural communicator with strong leadership skills and a knack for sales, we want you on our team!

Key Responsibilities :

Team Leadership

Supervise and guide the tele-calling team, ensuring optimal performance and adherence to company policies.

Motivate the team to achieve individual and collective targets.

Conduct training sessions to enhance team members' product knowledge and tele-calling techniques.

Lead Generation & Qualification

Strategically identify, qualify, and prioritize potential leads from various channels, including outbound calls, emails, and online research.

Oversee the lead qualification process to ensure high-quality prospects are added to the sales pipeline.

Data Management and Analysis

Customer Engagement & Relationship Building :

Cultivate strong relationships with prospective customers by understanding their needs and offering tailored solutions.

Handle escalated inquiries and objections, ensuring a positive and professional resolution.

Appointment Setting & Collaboration :

Schedule appointments for the sales team with qualified leads to facilitate product presentations and demonstrations.

Collaborate closely with the sales and marketing teams to align on lead-handling strategies and feedback.

Performance Monitoring & Reporting :

Track team performance metrics, analyze data, and provide regular updates to senior management.

Identify areas for improvement and implement strategies to enhance tele-calling effectiveness.

CRM & Data Management :

Maintain accurate and up-to-date records of customer interactions and lead status in the CRM system.

Ensure timely follow-ups and effective communication with potential clients.

Product Knowledge & Market Insights :

Develop and maintain a comprehensive understanding of On2Cook’s product offerings, features, and benefits.

Stay informed about industry trends, customer preferences, and competitor activities to identify opportunities and refine strategies.

Target Achievement :

Drive the team to meet and exceed monthly and quarterly lead generation, qualification, and appointment-setting targets.

Actively contribute to achieving personal and team KPIs.

Qualifications and Skills :

Educational Background :

Bachelor’s degree in business, marketing, hospitality, or a related field; MBA is preferred.

Sales Acumen

Strong understanding of sales principles, lead nurturing, and customer engagement strategies.

Communication & Customer Service Skills :

Excellent verbal and written communication skills with a customer-focused approach.

Ability to handle objections, resolve issues, and build rapport with clients.

Leadership & Collaboration :

Proven ability to lead and motivate a team to achieve targets.

Strong interpersonal skills to work effectively across departments.

Technical Proficiency :

Proficient in using CRM software and sales tools, along with Microsoft Office Suite (Word, Excel, PowerPoint).

Time Management & Problem-Solving :

Highly organized with the ability to multitask and meet deadlines in a fast-paced environment.

Strong problem-solving skills and a results-oriented mindset.

About Us :

On2cook India Pvt Ltd is a funded startup revolutionizing the kitchen appliance industry! We're proudly crafting innovative kitchen products with a bold vision to distribute them across 100 countries in the next three years.

Our flagship product, “On2Cook,” is the fastest cooking device in the world, winning hearts and awards globally. This game-changing device employs a Revolutionary Combination Cooking Technology—a Microwave Lid + Flame Base / Induction Base—saving up to 70% cooking time and 40% cumulative energy while preparing healthier meals. Thanks to its patented technology (granted in the US & UK), On2Cook helps retain the natural color, texture, and water-soluble nutrients of your food, bringing together speed, health, and flavour.

On2Cook - Awards & Recognitions

§ National Award - Best Emerging Food Tech of the Year at the 6th edition of Food Connoisseurs India Convention, 2024.

§ Food Connoisseurs India Awards - West India Edition, 2024.

§ Featured in Forbes DGEMS 2023, listed among 200 select companies with global business potential.

§ Best Emerging Food Tech at Food Connoisseurs India Awards – South India Edition, 2023.

§ Winner of New Innovations in Consumer Electronics (NICE) Awards at CES, 2022.

§ Honoured at the Mission to USA : ESC – STPI Startup Initiative in 2022, which highlighted promising tech startups in Silicon Valley.

§ Recipient of the iF Design Award, 2021.

§ Recognized at the British Invention Show, 2021.

§ Won at The 14th International Design Awards (IDA), 2020—Check out our award-winning entry here : https : / / www.idesignawards.com / winners-old / zoom.php?eid=9-28507-20

With its cutting-edge technology and numerous accolades, On2Cook is set to redefine cooking experiences globally. Join us in our journey to make the future of cooking faster, healthier, and more sustainable!