WSO2 Support Engineer

Remote Engineer – WSO2 support.

• WSO2 Solution Enhancements
• Configure and enhance the WSO2 solution and its associated components.
• Develop and implement custom user journeys and flows tailored to business needs.
• System Health and Maintenance
• Conduct regular health checks on the WSO2 platform.
• Report and resolve identified issues promptly.
• Process Improvement
• Analyze existing ('As-Is') processes to identify potential improvements.
• Propose and implement enhancements to optimize functionality and performance.
• Integration
• Integrate additional online channels into the WSO2 solution.
• Customize WSO2 functionality through scripting and development using Java, BeanShell, or other supported languages.
• Testing and Debugging
• Perform testing, troubleshooting, and debugging of the WSO2 solution to ensure optimal performance and functionality.
• Patch applications, Upgrades to the latest releases. Security reported issue fixes.
• Technical Guidance
• Provide expert guidance to project teams, DCC teams, and stakeholders during implementation and deployment.
• Ensure secure and efficient solutions by translating functional requirements into actionable tasks.
• Documentation and Knowledge Sharing
• Develop technical documentation, including design documents, deployment guides, and operational procedures.
• Share knowledge with the development team and enforce best practices in coding standards.
• Project Management
• Manage timelines to ensure on-time delivery of solutions.
• Coordinate with cross-functional teams (e.g., infrastructure, security, and business applications) to deliver integrated solutions.
• Disaster Recovery (DR)
• Deploy and manage WSO2 Disaster Recovery solutions.
• Oversee all activities related to managing WSO2 operations.
• Vendor Coordination
• Coordination with Product vendor for bug fixes and upgrades.

Qualifications

Skills Required

Scripting, Integration, Project Management, Debugging, Disaster Recovery, Wso2, Process Improvement, Testing, Technical Documentation