Assistant Manager- Training

Company Description

Supertails is a first-of-its-kind platform that supports the ever-increasing pet parentcommunity by providing trustworthy veterinary care, training services, and a one-stopsolution for pet food and supplies. Supertails is revolutionizing pet care with a comprehensive ecosystem designed to meetevery pet parent's needs. From online vet consultations with our team of highly experiencedin-house veterinarians to nationwide doorstep delivery of an extensive assortment of petsupplies sourced from India and across the globe, we ensure unparalleled convenience andcare. At Supertails, we're not just delivering products; we're building trust, relationships, and ahealthier, happier life for pets and their parents.

Role Description

This role is ideal for someone who thrives on identifying capability gaps, designing learningsolutions, and taking complete ownership of training delivery. You will be responsible forbuilding a training process end-to-end—starting from need identification to content creation,delivery, and impact assessment. In addition to conducting core training sessions yourself,you'll also identify and onboard external partners, platforms, and specialists to drive advancedor niche learning tracks.

Key responsibilities

Build & Own the Healthcare Training Function : - Design and establish a scalable training process for the healthcare team acrossteleconsultation, clinic, and home service verticals.- Define training goals, milestones, SOPs, and documentation formats in collaboration withcross-functional leads.

Gap Identification & Needs Analysis : - Work closely with veterinary leadership, ops, and quality teams to map knowledge, skill,and behavior gaps within the team.- Use feedback, audits, and real-world cases to proactively identify training opportunities.- Prioritize key problem areas and translate them into actionable training topics.

Content Development & Resource Building : - Create original, high-impact training content—including decks, SOPs, scripts, videoexplainers, case-based learning, and interactive modules.- Customize content for different healthcare roles and experience levels.- Regularly update content in line with changes in services, tools, clinical protocols, orcustomer feedback.

External Partner & Platform Enablement : - Identify and onboard relevant external trainers, specialists, or platforms to deliveradvanced or specialized training.- Manage partnerships and coordinate sessions / workshops that align with the overalltraining roadmap.

Performance Measurement & Reporting : - Define and track training KPIs to measure effectiveness, progress, and business impact.- Share regular reports with leadership highlighting progress, learning gaps, and nextsteps.

Qualifications

• 3+ years of experience in training, learning & development, preferably in a healthcare,clinical services, or customer experience setting.
• Strong background in training content development—both written and multimedia formats.
• Exceptional communication and facilitation skills.
• Proficient in using tools like LMS, Canva, Google Suite, Zoom, and contentcreation / editing software.
• Detail-oriented, organized, and self-driven with a problem-solving mindset.
• A passion for animal care and a desire to elevate service and clinical standards througheducation.

What we offer :

Location - Bangalore

Let's redefine pet care together!

Skills Required

Canva, Lms, google suite